A field guide for BC Realtors

Build post-closing client care around the home.

The transaction ends. The homeowner's questions do not. A useful handoff gives every future check-in a natural reason.

Start with the home

A homeowner is more likely to return to information about their own property than to broad real estate content.

A message should help the client make a decision, remember a date, or find something they already need.

Give property details, priorities, records, and seasonal care one clear home instead of sending disconnected files.

A four-part rhythm

The right message depends on what is happening in the home, not when a generic campaign happens to fire.

Before completion

Confirm the completion and possession dates, home type, access details, and the contacts the buyer is likely to need first.

Possession week

Make key contacts, shutoffs, home systems, strata details, and immediate priorities easy to find. Put the first actions in a useful order.

First 30 days

Ask what was confusing during move-in, which home priority became urgent, and what information is still missing.

First year

Use wet weather, heating season, warranty dates, seasonal care, and the home anniversary as concrete reasons to check in.

Useful reasons to reconnect

Confirm that the buyer can find the main water shutoff and essential contacts.

Ask which home priority changed after move-in.

Remind the homeowner to store warranties, manuals, and service receipts.

Share a short wet-weather or winter preparation list for the property.

Ask what they wish had been clearer during the first month of ownership.

Use the home anniversary to review the year and plan what comes next.

Urban Nook prepares the experience with you and keeps your service attached to the home.